•Identify And Evaluate Key Result Areas (Kras) And Key

†¢ Identify and Evaluate Key Result Areas (KRAs) and Key Performance Indicators (KPIs) and assessment tools and techniques. Key Result Area’s Key Performance Indicators Assessment Tools Techniques Consumer Satisfaction †¢ Customer retention rate †¢ Customer referral rate †¢ Conversion rate †¢ Average resolution time †¢ Number of resolutions †¢ Number of repeat orders/ purchases. †¢ Numbers of new orders. †¢ Number of returns. †¢ On time deliveries. †¢ Re-occurring issue numbers. Customer Record Management – Track performance data of interactions with customers. Record assessment tool outcomes against customer profiles to ascertain satisfaction levels. Product Management †¢ Hours spent on production †¢ Actual cost vs projected †¢ Outcomes achieved vs†¦show more content†¦Ã¢â‚¬ ¢ Analyse performance report and variances for KRAs from the data provided in the case study. Include sales, profit and losses, delivery, business growth and design manufacturing. Key Result Area Expected Actual Variance Sales $10.5b $6.5b (-) $4b Profit Loss $17b $10b (-) $7b Delivery 74% 66% (-) 8% Business Growth 66% 66% - Design manufacturing 11 16 (+) 5 †¢ What were ongoing trends and opportunities as per the case study? Why did Alpha electronics fail? Discuss the companies SWOT analysis. Ongoing trends and opportunities Consistently over the last 2 decades, modern society has become more dependent upon mobile connectivity as a means of not only communication, but also as a means of conducting business and the operation of essential services. This has had the result in an explosion of growth in the personal communication sector, providing personal devices for individuals as a means of communication and outward connectivity. Personal mobile device ownership levels are at their highest in history and they continue to grow. As technology evolves and hardware and software improves, consumers have developed a willingness to spend to upgrade to ensure they are on the latest versions of hardware. Further to this business needs for mobile connectivity have also exponentially grown over the last 15-20 years, with a growing trend of businesses moving towards flexible and agile solutions for staff to workShow MoreRelatedTASK 1 Case Study MICI Done4147 Words   |  17 PagesAND OBJECTIVE 3. Describe the key systems and processes used by AC Gilbert: a. Supply chain b. Operational systems c. Product/service delivery. 4. Analyze the three key systems and processes and develop the elements of your review strategy: applying your knowledge of quality management and continuous improvement theory, develop performance and sustainability measures, assessment tools and techniques that you would use to evaluate the effectiveness of the three key systems and processes. 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